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Jump start your thinking. Broaden your vision.

Start here for data and insights that are optimized for financial services executives just like you.

Hearts & Wallets is a market research and benchmarking firm dedicated to the financial services industry. Our independent reports and advanced analytics bridge the gap between consumer behavior and the complexity of saving, investing and advice.

Fidelity to Allow Retirement Savers to Put Bitcoin in 401(k) Accounts

Hearts & Wallets CEO Laura Varas talks about this innovation

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NEW REPORT: Investment Products

Growth in Awareness, Online Trading, Use of Robos and How Managed Solutions Help Investors Cope With Volatility

Ownership of managed investment solutions including mutual funds, ETFs and robos grew in the past year, but individual stocks are now the most widely owned investment type, and trading activity spiked in the past year. This report explores both of these trends in detail and how managed solutions help investors cope with handling market volatility

Learn More

REPORT: Structuring Differentiated Advice Experiences

Balancing Customer Goals, Uncovering Pitfalls and Striving for Scalability

Of all the points along the customer journey, receiving advice is one of the most important. And as consumers increase the number of relationships they have with financial services providers, advice experiences need to do more to remain competitive. This report looks a number of today's top advice trends, associated best practices, and what you should consider as you structure your advice tools and interactions.

Learn More

Join the dialogue on how Americans can respond financially to COVID-19.

This 15-minute exercise is open to financial services professionals in all functions, journalists and other individuals interested in personal finance. Individual responses are kept confidential. Learn more

Start The Exercise

Accelerate knowledge. Efficiently.

See more about your customers and the market. Tap into our current data and expertise for timely, efficient answers. Use data that’s built for your business.


What Are You Interested In?

At Hearts & Wallets, we believe the key to earning the right to manage more of people’s money is understanding what consumers want. These are the areas we track. Which are you interested in?

See All Advice and financial planning Financial wellness (workplace) Investment products Retirement and aging NextGen and digital best practices Advisors vs. DIY (hybridization) Pricing Competitive metrics Segmentation

Explore Hearts & Wallets

How do you want to explore?

See how our comprehensive resources apply to your needs. Choose Use Cases to see applications by function, Desired Outcomes to see results, or Interest Areas to browse topics.

Desired Outcomes Use Cases by Role Interest Areas
"We can get good, thoughtful answers from you quickly without having to do any additional research, and you cover all the topics we’re interested in."
Client Insights Executive
Major financial organization
"It’s kind of amazing you’ve already analyzed all the things we’re thinking about."
Chief Growth Officer
Fintech startup
"Hearts & Wallets brings an understanding of the consumer mindset to the forefront of business decisions, and give us a heads up on emerging trends."
Principal, Client Insights
a leading brokerage-dealer
"Hearts & Wallets is our best resource for consumer insights,"
Client Insights
One of largest diversified US investing companies
"Hearts & Wallets Trends™ brings “an understanding of the consumer mindset to the forefront of business decisions, and give us a heads up on emerging trends, "
Principal, Client Insights
a leading brokerage-dealer
"We love the [Hearts & Wallets] research. I know there are good brains behind it, so there is never a question of integrity of data, "
SVP, Research & Consumer Insights
Large diversified bank
"Rarely does any content that I’ve read over the years reach the level of sophistication and credibility that Hearts & Wallets produces, "
Client Experience Manager
Major diversified firm
"We would not have made the same progress without Hearts & Wallets. The team is passionate, collaborative and creative, working closely with us to identify actionable, relevant insights, "
Principal, Client Insights & Strategy
One of the fastest growing broker-dealers
"We love the [Hearts & Wallets] research. I know there are good brains behind it, so there is never a question of integrity of data,"
SVP, Research & Consumer Insights
Large diversified bank
"IQ Dataminer is an argument ender. Instead of debating for half an hour, you get an answer and move on to action,"
Senior Executive responsible for the business and product managers on 100 scrum teams
Large diversified firm
"If we want to win a bank, we have to have Hearts & Wallets, "
Head of Business Development
Large agency
"We found [this report] really helpful, with info not found elsewhere, "
Major financial and insurance firm
senior leader, market research
"The Hearts & Wallets updates were so helpful in keeping a pulse on consumers of the financial products and services I was helping to design! "
Major diversified financial services firm
director of design and strategy for growth & innovation
"“Everything about your data is so in-depth. Every time we talk I get so excited about our partnership.”"
one of the largest investment management organizations
Senior Research Specialist
""Thank you for all you do and helping us make better decisions informed by data.""
major broker-dealer
Analyst
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In the News

Millions more American households moved retirement assets last year than five years prior, and their top motivating factor was simplifying finances by reducing the number of institutions they deal with, a new study by Hearts & Wallets found....

Sean Teehan, Apr 25, 2025

A new report from Hearts & Wallets published today (April 25) reveals that an estimated $800 billion was moved in rollovers in 2024, but transfer of assets and new deposits together totaled $1.3 trillion....

Steve Randall, Apr 25, 2025

Ameriprise recently earned the 2025 Hearts & Wallets Top Performer™ recognition for “Understands me and shares my values” and “Unbiased, puts my interests first....

Apr 24, 2025

“The wealth transfer is a mirage right now,” said Hearts & Wallets CEO Laura Varas. Her research firm predicted just $17.5 trillion will be transferred over the next 20 years, based on data gathered in 2023. “It's very compelling and seductive. There is a watering hole, but it doesn't look exactly like how people are making it out to be.”...

Griffin Kelly, Apr 15, 2025

Judy Faust Hartnett, Apr 4, 2025
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What Do You Want To Accomplish?

Do more, faster with confidence that’s powered by over 80 million consumer and competitive data points.

  • Stay ahead of trends
    with proven foresight in thought leadership drawn from Hearts & Wallets’ unique industry vantage point and three proprietary databases.
  • Find customized facts fast
    with interactive software optimized to support strategic decisions, consumer segment insights, product optimization or communications.
  • Improve business results of your solutions
    with supportive, fact-based benchmarking and expert recommendations from Hearts & Wallets.
  • Create distinctive content for marketing campaigns
    with content licensing for external use in marketing, training or developing thought leadership.

Advance Thought Leadership

See trends from all angles with Hearts & Wallets thought leadership and proven foresight.

Selected Reports for specific topics. See current reports here.

  • Your choice of the latest Report titles
  • Tap into Hearts & Wallets knowledge on specific topics

Trends™ Subscription for an ongoing relationship to keep you ahead of trends in saving, investing and advice.

  • Advance access to all upcoming Reports
  • Exclusive Monthly Subscriber Briefings
  • Favorable pricing on other Hearts & Wallets products and services

Find Customized Facts Fast

Now, you don’t need a data science PhD to get fast, customized answers to time-sensitive questions.

Our software is designed with an in-depth understanding of the challenges you and other financial services executives responsible for strategy, solutions and innovation face every day.
With IQ Dataminer’s powerful, easy-to-use interface, you have instant access to –

  • over 80 million data points on consumer personal finance and competitive performance
  • over 50,000 U.S. households back to 2010
  • 1,600 fields optimized for retail saving, investing and advice businesses
  • custom segments and design targets
  • ability to use Investor Quantitative™Database fields or append exclusive proprietary questions to the IQ™ Database survey to see all data by your typing algorithms.

Improve Solutions Through Benchmarking

Tap into comprehensive market data and supportive, expert feedback to improve conversion, retention and usage.

Inside Advice® Benchmarking
Get a customer’s-eye-view of your advice experiences. This easy and confidential benchmarking works for all types of advice, guidance and engagement experiences, drawing from 60,000 industry data points. See how your answers to important customer questions compare to the industry – from asset allocation, target college budgets, dates for retiring or starting Social Security, recommended savings amounts and more. Choose one of two options:

  • Building Blocks: comparison of the answers to customer questions of your advice and guidance experience to others in the market
  • Best Practices: analysis of relative positioning, capabilities and next best steps

Custom Trust Driver Analysis
Benchmark firm performance on trust drivers and prioritize actions to increase trust.

Custom Presentations, Workshops & Consulting Hours
Ask us to participate in senior management discussions, product ideation sessions, open-ended consultations and custom analysis.

With our powerful combination of extensive line operating experience, consumer marketing and strategy consulting, we can accelerate your team’s understanding and progress.

Access Distinctive Content

Get instant data for marketing campaigns, white papers or technology applications with flexible use options.

Why bother fielding new studies with unpredictable results? Find data that fits your exact purpose quickly and efficiently.

Use Cases by Role

Whatever your responsibility, Hearts & Wallets can help. Select your role and find out more.

  • Strategy & Innovation
  • Customer Experience & Segment Management
  • Advice & Financial Planning Management
  • Product Management & Development

Strategy & Innovation

See emerging trends and obtain inputs for predictive models.

Recent Use Cases:

  • Obtained market sizes and inputs to lifetime value financial model to prioritize capital expenditures.
  • Developed thought leadership campaigns for external use.

Customer Experience & Segment Management

Identify needs of consumer groups and measure results.

Recent Use Cases:

  • Developed business case to target new consumer segment.
  • Analyzed customer satisfaction vs. competition for specific customer types.
  • Evaluated size/fit of potential new demographic group.

Advice & Financial Planning Management

Benchmark current positioning and enhance digital and live advice offerings.

Recent Use Cases:

  • Compared advice and guidance solutions across large organizations to align positioning and pricing.
  • Drove field adoption of planning programs with statistics to validate strengths.
  • Evaluated potential advice partners.

Learn more about Inside Advice

Product Management & Development

Identify targets and key features for current and possible future solutions.

Recent Use Cases:

  • Enhanced retirement income tool capabilities based on needs, preferences and behaviors of a specific target.
  • Promoted new investment products.


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Hearts & Wallets reports and research are for internal use only. Reports, wording of survey questions, structure of fields and data points are the property of Hearts & Wallets and are protected by copyright. Access to them is provided to you for internal strategic use only, and they cannot be used outside of your company without written consent from Hearts & Wallets LLC. Please contact Client Success to add more users for internal strategic access or to inquire about flexible options for licensing content for external use.

By clicking “I Agree”, you agree to our terms of use and that you have read our privacy policy.

Reminder

Hearts & Wallets reports and research are for internal use only. Reports, wording of survey questions, structure of fields and data points are the property of Hearts & Wallets and are protected by copyright. Access to them is provided to you for internal strategic use only, and they cannot be used outside of your company without written consent from Hearts & Wallets LLC. Please contact Client Success to add more users for internal strategic access or to inquire about flexible options for licensing content for external use.

By clicking “I Agree”, you agree to our terms of use and that you have read our privacy policy.

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